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Stubhub buyer protection 'guarantee'
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Replies: 6
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Stubhub buyer protection 'guarantee'


Aug 13, 2017, 6:19 PM

Note that StubHubs guarantee is not quite correct. Here's what they actually guarantee:

1. That they will refund your money at no charge if they don't deliver Tix (gee thanks)

2. They will only consider replacement tickets if at a 'comparable' price. If you find a screaming deal that the seller no longer honors, then Stubhub will only refund your money. No replacement ticket unless within a few hundred bucks.

3. They will charge the seller for fraud up to 40% of ticket price, but try to give buyer $0 additional credit above refund. Can negotiate 20% credit after 40mins of calls. May possibly get more with additional follow up calls. In essence StubHub profits from seller errors.

2024 white level memberbadge-donor-05yr.jpg flag link military_tech thumb_downthumb_up

Been using stub hub about 8 years


Aug 13, 2017, 6:22 PM

Have never had a ticket problem at all , related to seller or service .
Am I the exception?

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DB23


This was my first problem too


Aug 13, 2017, 6:28 PM

Boils down to seller made an 'error' in their listing.

Otherwise I've been pleased with StubHub except the 20% fee they add onto purchases. That's gotten way too high.

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Re: Stubhub buyer protection 'guarantee'


Aug 13, 2017, 7:43 PM

So, if your bank transfers $20K in your account by mistake, you're the guy that thinks it's his?

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I believe in honoring contracts


Aug 13, 2017, 8:40 PM

Also that StubHub shouldn't profit from this. Why are they charging seller upwards of 40% while only offering 20% to impacted buyer after much haggling.

If an airline sells you a ticket for $500, are you okay if they later cancel then ask you to pay $1,500 for the same ticket?

2024 white level memberbadge-donor-05yr.jpg flag link military_tech thumb_downthumb_up

they should give you the 40%


Aug 14, 2017, 4:15 AM

their time is worthless. It was their fault that they didn't double check the seller and they should pay for the mistake. Evil company that charges too much!

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Easy Solution..........


Aug 14, 2017, 4:01 AM

Stand in front of stadium game day. You for sure see what you are buying and no mark ups.......

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